Additional status options
The ability to have additional statuses other than just "DND"
For example:
Away
Lunch
Break
(also available within a user log if this becomes available)
Rich
shared this idea
Good morning Rich.
Do those other statuses apply to the Call Center Agent’s ACD state or CommPilots status?
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Rich
commented
I'm basically just looking for something to show and track what a user is doing throughout the day. So if they are "On lunch" we can know for how long, if they use it more than once a day, how many breaks are being taken and for how long, etc. Just something a little more descriptive than the DND option. They would all essentially be "DND" as far as call routing, just a little more insight into the "why".
Nothing essential, just a request that I thought would be useful to all users, not just us.