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29 results found

  1. Integrate Demandforce

    Intuit Dendforce

    2 votes
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    0 comments  ·  Feature  ·  Admin →
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  2. how to summarize?

    Hi

    3 votes
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    0 comments  ·  Admin →
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  3. facebook

    connect all on amazon

    5 votes
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  4. Additional status options

    The ability to have additional statuses other than just "DND"

    For example:
    Away
    Lunch
    Break

    (also available within a user log if this becomes available)

    4 votes
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    1 comment  ·  Feature  ·  Admin →
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  5. hotspot

    how to long on labtop wiithout wifihotspot

    2 votes
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    under review  ·  0 comments  ·  Feature  ·  Admin →
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  6. Log

    Can we have a log of when we sign in, go available, unavailable and sign out? Please.

    12 votes
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    0 comments  ·  Feature  ·  Admin →
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  7. Call Center Dashboard - to show call center name instead of number and how do you get the real-time statistics to show up?

    I saw the Call Center Dashboard but the stats never updated nor could I change the name from the number. Also, on the call centers to get the stats you usually have to enter a password-how do you do that?

    5 votes
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    0 comments  ·  Admin →
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    under review  ·  AdminOur Team (Redialer, Redial) responded

    You’re right! Sadly the API method that gets me that data ins’t accessible at the user level. Like other clients. Soon I’ll let users login their Call Centers, so that all parameters work!

    I’m still not sure what’s happening to the events. We’re taking a look at them.

    Is the user you’re using a supervisor for the call center?

  8. Build our own Integrations

    Currently there are a few, maybe we could upload our own. Based on HTML, Javascript, and CSS. With a very basic API! With the ability to share them never-the-less!

    33 votes
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    1 comment  ·  Feature  ·  Admin →
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  9. Virtual Voicemail

    Give us a way to pull up voicemails without dialing into the portal. Transcribed as well? It would be wonderful!

    38 votes
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    2 comments  ·  Feature  ·  Admin →
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