demi
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Good morning Rich.
Do those other statuses apply to the Call Center Agent’s ACD state or CommPilots status?
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5 votes
You’re right! Sadly the API method that gets me that data ins’t accessible at the user level. Like other clients. Soon I’ll let users login their Call Centers, so that all parameters work!
I’m still not sure what’s happening to the events. We’re taking a look at them.
Is the user you’re using a supervisor for the call center?
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