THINK TANK

  1. Call Center Dashboard - to show call center name instead of number and how do you get the real-time statistics to show up?

    I saw the Call Center Dashboard but the stats never updated nor could I change the name from the number. Also, on the call centers to get the stats you usually have to enter a password-how do you do that?

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    You’re right! Sadly the API method that gets me that data ins’t accessible at the user level. Like other clients. Soon I’ll let users login their Call Centers, so that all parameters work!

    I’m still not sure what’s happening to the events. We’re taking a look at them.

    Is the user you’re using a supervisor for the call center?

  2. Additional status options

    The ability to have additional statuses other than just "DND"

    For example:
    Away
    Lunch
    Break

    (also available within a user log if this becomes available)

    4 votes
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    1 comment  ·  Feature  ·  Flag idea as inappropriate…  ·  Admin →
  3. hotspot

    how to long on labtop wiithout wifihotspot

    2 votes
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    under review  ·  0 comments  ·  Feature  ·  Flag idea as inappropriate…  ·  Admin →
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